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Field Technician: IT Facilities Integration

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Spokane, WA
Job Type
Direct Hire
Jan 11, 2018
Job ID

Field Service Technician - Facilities Integration

Performs preventive maintenance, troubleshooting and technical support of computerized building automation systems.  Strong background in electronics and computer networking desired.

  • Installation and maintenance of Nursecall, Fire Alarm, Security and other similar systems in commercial, educational and industrial facilities.
  • Provide support for all aspects of a system including inspection, maintenance, testing, repair and programming.
  • Analyze, troubleshoot, and resolve a wide variety of technical support issues for customers: connectivity, desktop/laptop hardware and software problems.
  • Install, configure and support hardware and peripheral components.
  • Install, configure and support software applications.
  • Perform routine service work and troubleshooting. This includes, but is not limited to, replacing drives, making configuration changes and repairing hardware.

Works within service agreements and scheduled assignments to ensure that automation system is properly maintained and operating correctly. Responds to customer service calls (emergency, on-site, or on-line).

Tests and verifies system readings ensuring an optimal system operation. Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components.

Performs system troubleshooting, checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required. Completes and submits written service orders and reports covering all aspects of each assignment and activity.

Conducts training and development classes for customers on site or at the branch.

Education and Experience requirements:

Military technical training or Associate's degree or higher in Electronics or other related field. Military training in the following fields desired; Avionics, Electronics, Fire Control, Nuclear, Computer/IT, Electrical/Electrician.

4-25 yrs engineering technician/service experience.

Ability to be trained in automation systems, HVAC, electrical concepts, and building operations.

Working engineering and hands on troubleshooting background preferred. Skilled in installation, preventative maintenance, job start-up and customer service skills.

Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.

Competitive salary, company vehicle, training and 100% employee benefits provided, are paid by employer to include 75% tuition costs.